Shipping policy

Last updated: 24 September 2026

At CosmedicShop, we aim to provide a fast, reliable and convenient delivery experience for all our customers. We take care to process, package and dispatch orders promptly so that your purchases arrive safely.

1. Dispatch & Processing

Same-Day Dispatch: Orders placed before 1:00 PM (UK time), Monday to Friday, are eligible for same-day dispatch, subject to payment confirmation and stock availability.
Orders After the Cut-Off: Orders placed after 1:00 PM, on weekends or on UK bank holidays will normally be dispatched on the next working day.
Order Confirmation: Once your order has been placed, you will receive an order confirmation email. After dispatch, we will send you a shipping confirmation containing your tracking details.

During busy periods or unforeseen circumstances, dispatch may take slightly longer.

2. UK Shipping & Delivery

We use the following courier services to deliver orders throughout our supported UK delivery areas:

Evri Tracked Service
Parcelforce Services

The courier used for your order will depend on the parcel's size, weight, destination and operational requirements.

Delivery times are estimates and may vary due to courier operations, weather conditions, bank holidays and other circumstances beyond our control.

Any applicable shipping charges will be displayed at checkout before you complete your purchase.

3. Order Tracking

Once your order has been dispatched, you will receive an email containing your tracking information.

You can track your parcel through the relevant courier's website:

Please allow time for tracking information to become available after dispatch.

4. International Shipping

We currently offer delivery within the United Kingdom only.

We do not provide international shipping or accept orders for delivery outside the UK.

Some remote UK locations may be subject to courier restrictions or longer delivery times. If we cannot deliver to your address, we will contact you and arrange an appropriate resolution.

5. Packaging & Handling

We take care to ensure that all orders are packaged securely before dispatch.

Eco-Friendly Packaging: We aim to use recyclable and environmentally responsible packaging materials wherever practical.
Secure Packaging: Products are carefully packed using appropriate protective materials to help prevent damage during transit.

6. Delivery Delays

Although we aim to dispatch orders promptly, occasional delivery delays may occur due to circumstances outside our control.

If your order has not arrived within the expected delivery period, please contact our customer support team so we can investigate the issue with the courier.

Unless a different delivery period has been agreed, orders will be delivered without undue delay and within 30 days of purchase, in accordance with applicable UK consumer law.

7. Incorrect Delivery Addresses

Please ensure that your shipping address and contact details are correct before completing your purchase.

If you notice an error, contact us immediately. We will try to amend your delivery details before dispatch, but changes cannot be guaranteed once an order has been processed.

Additional delivery charges may apply if a parcel needs to be resent due to an incorrect or incomplete address supplied by the customer, where permitted by law.

8. Lost, Missing or Damaged Parcels

If your parcel is lost, arrives damaged or is marked as delivered but has not been received, please contact our customer support team.

For damaged items, please retain the original packaging and provide photographs where possible.

We will investigate the issue with the relevant courier and arrange a replacement or refund where appropriate, in accordance with your statutory consumer rights.

9. Returns & Exchanges

We offer a 30-day returns window from the date of delivery, subject to our Returns & Refunds Policy.

For change-of-mind returns, items must generally be unused, in their original packaging and in a resaleable condition. Certain products, including some hygiene-sensitive items, may be excluded where permitted by law.

To request a return or exchange, please contact our customer support team.

These conditions do not affect your statutory rights in relation to faulty, damaged or incorrectly supplied products.

For further information, please refer to our Returns & Refunds Policy.